Here are some of our most frequently asked questions but if you still need help please don't hesitate to get in touch with us, we are always happy to help!


crafting questions

General FAQs

Are your kits suitable for beginners

Yes! All of our craft kits are aimed to give enough information to a complete beginner to be able to start with their chosen craft. All craft kits come with full colour step-by-step photos and instructions, making it easy for a beginner crafter to complete a project.

Some kits are trickier than others so we would recommend taking a look at our 'craft kits for beginners' collection.

Will I need anything else to complete my craft kit?

Most of our craft kits come with everything you need to finish your project apart from some sharp household or embroidery scissors.

I'm nervous about taking up a new hobby, can you help?

We are always on hand if you get stuck, please don't hesitate to contact us if you are having any teething issues with a new hobby! We love hearing from you and will endeavour to guide you through whatever it is that you are struggling with.

Getting it to you

Delivery FAQs

Do you ship internationally?

Yes! We ship all over our amazing world. If you have any problems or your country doesn't come up during the shipping process please do get in touch with us.

Why is International shipping so expensive if I spend under £15?

Unfortunately shipping has seen many price rises recently, especially to the US. We charge our customers what we get charged ourselves and we quite often lose money on our shipping so as to keep it reasonable for you our lovely customers. Please rest assured we do not add any extra charges to our shipping and are always looking for the best deal to make it as inexpensive as possible.

How long will my order take?

We aim to dispatch all orders within 1-3 working days.

Delivery times will vary depending on where you are in the world and what type of shipping you choose.

Royal Mail estimates are as follows:

For UK orders shipping is 48h or you can choose 24h shipping.

Europe is 2-4 working days

USA and rest of the world 4-7 working days.

My order has been dispatched but I haven't received it, what should I do?

If you have received a dispatch notice from us, the first thing to do is check any tracking info we have sent you.

If you believe that your parcel is lost, please note that Royal Mail does not consider parcels to be lost until the following period of time has elapsed after the expected delivery date:

  • UK - 11 working days
  • Europe - 25 working days
  • Rest of World - 32 working days

Please contact us if you are having problems with your parcel and we will try to help you track it down!

All you need to know

Embroidery and cross-stitch kit FAQ's

Is embroidery hard?

No! Pinky promise. Embroidery quite often looks harder than it is and with our tips, tricks and tutorials, you will be flying in no time. Our embroidery craft kits come with full-colour step-by step photo instructions and lots of advice to get you started.

What if i struggle with my craft kit?

Our kits are designed to be easy to follow. they come with pre-printed fabric and step-by step instructions. However if you need some advice we are a friendly bunch and you can email us at hello@stitchhappy.co.uk and we will get straight back to you.

What are the benefits of embroidery and cross stitch?

Aside from being super fun and addictive, embroidery is a fantastic tool for mindfulness. it keeps your mind engaged and your hands busy, stoping you from scrolling!

Crafting has been proven to be a great stress buster and many of our customers report back to us how relaxing they find our kits.

It's so portable so is great for crafting whilst watching TV or listening to podcasts as well as keeping you entertain whilst travelling and on holidays.

Are your kits good for someone recovering from illness?

Embroidery is a very accessible craft. If you or a loved one is in recovery or on bed rest. It is mess free and can be done comfortably in bed. This makes it a great gift for someone in hospital.

Need to know

What is Embroidery?

Embroidery is a fantastic mindful craft and people have been stitching for centuries. Using cotton embroidery thread or embroidery floss you are simply stitching patterns and designs onto a cotton on linen backing cloth using different types of stitch with a metal embroidery needle. A wooden embroidery hoop is needed to keep the fabric taught so that your stitches sit flat on the fabric.

Embroidery is great for creating wall art pieces as well as decorating clothes and accessories such as hats and bags.

Homewares including cushions, table-linens, blankets, curtains and pillows can all be given an embroidery glow up too!

Shop embroidery kits

Need to know

What is cross stitch?

Cross stitch is a lovely simple craft where you create images or patterns on a gridded fabric using two stitches crossed over one another. You will receive a chart with the colour that each stitch needs to be and follow this by counting your stitches to match.

Cross stitch is a very therapeutic craft and is portable so can be done pretty much anywhere, on the beach, whilst travelling and if in bed recovering.

Still have questions? Please do get in touch