Returns

Returns

We want you to be super happy with your purchase from us and will always go out of our way to help solve any problems which may occur, please do contact us with any faulty items, problems or questions and we will endeavour to come to a good solution. Email us at: hello@stitchhappy.co.uk

If however you still do want to return your items we understand that sometimes you can just change your mind!

Under the distance selling act you have 14 days to change your mind and return the items to us. We extend this to 30 days for all of our customers.

If you would like to return an item please contact us hello@stitchhappy.co.uk and we will arrange a returns label for your products. 

Due to the types of products sold several goods are exempt from being returned.

Non-returnable items:
Custom / bespoke pieces
Cut fabric
Downloadable software products

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

If you return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@stitchhappy.co.uk.

Gifts
If the item was marked as a gift when purchased and shipped directly to the recipient, the refund will go back to the original method of payment or you can opt to receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

Shipping

To return your product, please contact us at hello@stitchhappy and we will arrange a return label for you.

Our address for all returns is: Stitch Happy Ltd. Chesterton Estate Yard, Banbury rd, Lighthorne, CV35 0AF

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.